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Frequently asked questions
How do I know if my order is confirmed?Once your order is complete, you will receive an e-mail to your registered e-mail address confirming your order. You can also see your order history on “My Orders” in “My Account.”
Can I change, cancel or return my order?We accept changes or cancellations with refunds. If you received incorrect, damaged, or missing items in your order, contact our support team, and we will provide a solution immediately.
My product arrived broken. Can I get a replacement?If you received incorrect, damaged, or missing items in your order, contact our support team, and we will provide a solution immediately.
What is the warranty for Vianté products?Every product comes with a warranty of 1 year. If you register your purchase, you will automatically extend your warranty for one additional year! Click here to register your warranty.
Where can I download my product's user instructions?Click here to browse your product and download the user guide.
How do I use the "Keep Warm" feature on my tea maker?Follow these steps to activate the "Keep Warm" feature on your Vianté tea maker: 1. Plug the tea maker into the electric output. 2. Select the desired temperature (for example, if you want the kettle to keep the water at 175°F, press the "175°F" button). 3. Press the "Keep Warm" button. 4. Press the "Start" button. The selected temperature button will start blinking, and the tea maker will heat the water until it reaches the desired temperature and keep it for up to 30 minutes. Once it reaches te desired temperature, the temperature button will stop blinking, showing a steady light. If you want to use the kettle to serve, take it out of the base. The base will remember the desired temperature and that the "Keep Warm" feature is on. Once you place the kettle back on the base, it will keep the desired temperature for up to 30 minutes. If the kettle remains out of the base for more than one minute, it will automatically turn off. To cancel "Keep Warm" function, press the "Keep Warm" button. Be mindful this feature does not work with the boiling temperature setting (212°F)! If you select 212°F as the desired temperature and activate the "Keep Warm" feature, the kettle will automatically change to 200°F, the maximum temperature "Keep Warm" works with.
Your question is not listed?
Contact our support team, and we will get to you as soon as possible.
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